What is Cito? | Consortium of Independent Tour Operators
We are members of CITO, the Consortium of Independent Tour Operators. This is a select organisation of proven quality operators throughout the country which have satisfied strict membership criteria. The most significant of these is the CITO quality award which must be applied to a minimum proportion of holidays we offer. A holiday must comply with several quality standards before the CITO quality award can be attained and all such tours in this brochure are indicated by the CITO Logo. CITO is a nationwide organisation committed to the continual improvement of quality coach holidays.
All holidays in our brochures featuring the CITO logo will include the following at no extra cost:
Door to Door Service on ALL holidays, No overnight land travel, All coach travel and excursions included, Entrances & Admissions included as per 'Price Includes' panel and 24 hour emergency contact
(UK & European) All non-smoking, WC/Washroom on board, Full air-conditioning, Adjustable seat back, Fitted seat belts, Secondary braking and safety systems and Facilities for hot & chilled drinks
Minimum 3 star hotels (according to national country ratings and excluding ‘Themed’ hotels), Luggage handling (one piece per person at main hotel), Choice menu dinners (minimum 3 choice/3 course on UK holidays and a choice of main course on European holidays - overnight stays may be set menu), Themed meals as described in itinerary are exempt, Full cooked breakfast (UK), Buffet breakfast (European)
Tours featuring this symbol include all of the above and are accompanied throughout by a Tour Escort (or in some cases, by a 2nd driver). Tour Escorts are not “guides” but are there to assist passengers, wherever needed, to ensure their comfort and safety throughout the tour. On some tours, a local Tour Guide will be hired to provide commentary on excursions and places of interest. This will be shown in the “Price Includes” panel.
Air and Cruise holidays
Every Air and Cruise holiday (except the ocean cruises and the Paris Spring Break) is escorted by a Tour Manager and airport assistance is provided on all holidays. Flights include the cost of allocated seats and one item of hold baggage. Whilst on holiday we use hotels that are at least to UK three star. Plus, all excursions detailed on individual itineraries are included together with admission to attractions, boat trips and train rides.
You will receive full breakfast every day, most dinners and some lunches. Our river cruises are on an ‘inclusive’ basis with drinks provided with lunch and dinner and also from the bar (excluding Paris).